Category: Tech

5 ways to motivate contact centre agents

By | 2021-03-26

Contact centre agents have one of the difficult and challenging jobs in the CX industry. Agents have to face multiple customers with varying personalities throughout the day. Also, agents need to stay professional and meet customer’s demands by following company guidelines. Sometimes…Read More »

How to Migrate Databases to PostgreSQL

By | 2020-12-21

The long-term trend of switching to open-source software has forced commercial companies, governmental organizations and educational institutions to shun expensive proprietary database management systems to more cost-effective equivalents. At the same time procedure of database migration is a complicated task requiring lot…Read More »